Brand image is essentially how consumers perceive and feel about a particular brand's products or services. The three main components of brand image are as follows:
Brand identity: This component includes the brand's name, logo, tagline, and other elements that help people recognize and differentiate the brand from others. The brand identity should communicate the brand's values, personality, and mission in a visually appealing and memorable way.
Brand reputation: Brand reputation encompasses the brand's credibility, trustworthiness, and overall reputation among consumers. This is shaped by the brand's actions, such as the quality of its products, customer service, and social responsibility efforts. It also includes what consumers say about the brand, both online and offline.
Brand associations: This component refers to how people associate the brand with certain characteristics or attributes. For example, if someone sees a Coca-Cola logo, they might associate the brand with happiness, refreshment, and Americana. These associations can be both positive and negative, and they can be based on personal experiences or external factors like advertising.
Overall, brand image is a crucial aspect of marketing and business success. By building a strong and positive brand image, companies can attract and retain loyal customers, differentiate themselves from competitors, and ultimately drive revenue and growth.