If your Cricut machine is saying "not supported", it means that the machine is not compatible with the file you are trying to cut. This can be due to a number of reasons, such as the file type being unsupported, the file being too complex, or the machine not being able to read the file.
There are a few things you can try to fix this issue:
-Make sure you are using a supported file type. The Cricut machine can only read certain file types, so if you are trying to cut a file that is not supported, it will not work. Check the list of supported file types here: https://help.cricut.com/hc/en-us/articles/115010787028-What-file-types-can-I-upload-
-If you are using a supported file type, try simplifying the design. The Cricut machine may not be able to read a complex design, so try simplifying it before cutting.
-Make sure your machine is properly connected to your computer. If the machine is not properly connected, it will not be able to read the file.
-Restart your Cricut machine. Sometimes the machine just needs to be restarted in order to work properly.
-Update your Cricut machine's firmware. If your machine's firmware is out of date, it may not be able to read the file. You can update the firmware by following the instructions here: https://help.cricut.com/hc/en-us/articles/115005717988-How-do-I-update-my-machines-firmware-
If none of these solutions work, you may need to contact Cricut customer support for further assistance.
